hen software first became considered for business process automation (late 80's perhaps?), the vendor was king or queen. Prospects were excited that they could improve on their business processes and get a competitive edge over their competitors. But after almost fourdecades of being bombarded with software, operating systems, architecture changes (centralized / decentralized / client-side / server-side / thin-client / SOA / Web 2.0), the Internet and too many mergers and acq